Terms and Conditions

General Site Usage

Effective Date: July 4, 2025

Last Updated: July 4, 2025

Welcome to SurfaceHost(Owner - Anurag Singh) (“we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your use of our website and Minecraft server hosting services (“Services”). By using our Services, you agree to be legally bound by these Terms. If you do not agree, you must not use our Services.

1. ACCEPTANCE OF TERMS

By accessing or using SurfaceHost, you confirm that you are at least 13 years old and legally capable of entering into a binding agreement. Continued use of the Services constitutes your acceptance of any modifications we may make to these Terms.

PLEASE NOTE: We reserve the right, at our sole discretion, to change, modify or otherwise alter these Terms and Conditions at any time. Unless otherwise indicated, amendments will become effective immediately. Please review these Terms and Conditions periodically. Your continued use of the Site following the posting of changes and/or modifications will constitute your acceptance of the revised Terms and Conditions and the reasonableness of these standards for notice of changes. For your information, this page was last updated as of the date at the top of these terms and conditions.

2. SERVICE DESCRIPTION

SurfaceHost provides online server hosting for Minecraft and related services. We reserve the right to modify or discontinue any aspect of the Services at any time without prior notice.

3. ACCOUNT REGISTRATION AND SECURITY

You are responsible for:

1. Providing accurate and complete information during registration

2. Maintaining the confidentiality of your login credentials

3. Any activities that occur under your account, authorized or not

We are not liable for any loss or damage resulting from your failure to secure your account.

4. ACCEPTABLE USE POLICY

You agree not to:

1. Host or distribute malware, viruses, or other harmful content

2. Use the Services to harass, harm, or threaten others

3. Run abusive, CPU-intensive tasks that affect server stability

4. Violate any applicable law or regulation

We reserve the right to suspend or terminate accounts involved in such activities without notice or refund.

5. PAYMENTS AND BILLING

1. All services must be prepaid in full before activation.

2. Payments are processed via third-party payment gateways.

3. If payment is not received on time, services may be suspended or terminated.

4. SurfaceHost is not responsible for any loss of data or access due to late or missed payments.

6. REFUND POLICY

All payments are non-refundable once the service is activated. Exceptions may be granted solely at our discretion in cases of technical failure on our part or billing errors. Refund requests must be made within 3 days of the issue.

If we approve your refund, we will process and credit it to your bank account within 3-5 working days.

7. SERVICE AVAILABILITY AND UPTIME

We aim to provide a 99.9% uptime guarantee. However, maintenance, server upgrades, or unforeseen issues may result in downtime. SurfaceHost is not liable for losses or damages resulting from such outages.

8. DATA & BACKUPS

We do not guarantee backups unless explicitly included in your plan. You are responsible for backing up your data. SurfaceHost is not liable for any data loss under any circumstances.

9. SUSPENSION AND TERMINATION

We reserve the right to suspend or terminate your access to the Services if:

1. You violate these Terms

2. You fail to make payments

3. Your use negatively impacts the system or other users

No refunds will be issued in such cases. Termination may also result in permanent deletion of your data.

10. INTELLECTUAL PROPERTY

All content on SurfaceHost’s website, including branding, design, and custom tools, are protected by copyright and other laws. You may not use, reproduce, or distribute any content without our written permission.

11. THIRD PARTY LINKS

Our Services may contain links to third-party websites. We are not responsible for the content, policies, or practices of those sites and you access them at your own risk.

12. LIMITATION OF LIABILITY

To the maximum extent permitted by law, SurfaceHost shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of data, profits, or business interruption, even if advised of the possibility of such damages.

13. INDEMNIFICATION

You agree to indemnify and hold harmless SurfaceHost and its team from and against any claims, liabilities, damages, losses, and expenses arising out of your use of the Services or your violation of these Terms.

14. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of India. Any legal dispute shall be subject to the jurisdiction of the courts located in [Varanasi, India].

15. MODIFICATION OF TERMS

We may modify these Terms at any time. We will post the updated version on our website. Continued use of the Services after changes are made constitutes your acceptance of the new Terms..

16. CONTACT INFORMATION

If you have any questions regarding these Terms, please contact us at:

Merchant Legal Entity Name: Anurag Singh

Registered Address: Humayunpur, Gyanpuram Colony, House No. 350Y, Near Tarang Crossing, Gorakhpur, Uttar Pradesh, PIN: 273001

Operational Address: Humayunpur, Gyanpuram Colony, House No. 350Y, Near Tarang Crossing, Gorakhpur, Uttar Pradesh, PIN: 273001

Telephone No: +918303354239

📧 support@surfacehost.in